Realplus asia limited respect your privacy. The policy we follow is governed by the Personal Data (Privacy) Ordinance (Cap.486). This policy summarized what personal information we will collect, how we may use and how we manage them, please read carefully this policy which describes other important information related to your privacy before providing any personal information.

This policy applies to

1. all the user of the website: www.realplus-asia.com
2. all the user of the Realplus Rewards membership card
3. all the products and services we served

Provision of Personal Data

By using our services, you may need to provide us your personal information on a voluntary basis. Personal information may include but not limited to name, mailing address , telephone number, fax number, email address, payment account details, etc. If you do not want to provide information indicated as mandatory, we may not be able to provide you goods and services in a proper way.
By providing us your personal information, you are consenting to the collection use and disclose of your personal information as described in this policy. Please get consent from your parent or guardian before you provide us your personal information if you are aged under 18.

Principles in collecting personal information

1. We will only collect your personal information with your consent.
2. We will only collect personal information that is necessary for us to provide you goods and services.
3. We will only collect the information that is relevant, adequate and not excessive for the purpose and services that is collected.

Information may collected by

1. Information Sent to us by your internet browser

Some information such as IP address of your internet service provider, name of your operating system, version of your browser etc will automatically send to you while you visit our homepage. These information does not identify any individual and we will use these information for statistics purpose which help to improve our homepage, make it more compatible to the technology and more user friendly to the visitors.

2. Information collected by "cookie"

A cookie is a small amount of data created in a computer when a person visits a homepage. It can be used to identify a computer but not able to identify the individual person. We may receive information about the cookie which used for statistics about the way visitors use our homepage, which pages they visit, which links they click and how long they stay on each pages. These information will be used to study and build a better websites that our visitors interested and us to offer user information more effectively based on last visit.
Some cookies may stay in your computer until you delete them. These cookies will collect, retain and remember information about your previous choices, preferences, shipping address etc, then be recalled  next time your log in which save your time.
You can choose not to accept and disable the cookies but some of the functions of our websites may not be used.

3. Information Sent to us at your voluntary

As you use our on line services such as online purchase, enquiry, feedback, survey etc, you may provide information at your voluntary. We will only use these information for the purpose you provided.

We may also use these data as business purpose such as direct marketing, market research, improving our services and products, providing you the updated company information and offers.

We may also use the historical, statistical data after removing the personally identifiable information.

Use of the personal information

1. Upon your authorization to collect, retain and use of your personal information by providing us your personal information, we will use these information for following purpose:

2. Providing you goods and services including but not limited to

• sales transaction, delivery, after sales services, response to your enquiry, feedback, comment and complain.
• providing you rewards under our membership program, provide you promotional offer, marketing and advertising materials, health care information, product and services update.
• carry out research and study to improve our products and services.

3. Disclose and transfer the information (both HK and aboard) as required for the (1a) about purpose or as required by law, regulatory parties, government and other authority organization or as required to response to your feedback.

4. We will also provide your personal information to third party (both HK and abroad) assigned by us, as to assist us for the purpose as stated in (1a) about. These party will sign the confidential agreement with us that will use your personal data for purpose as stated in (1a) about and will not for their own use.

5. We will also provide personal information to third parties that will not be able to identify your identity including but not limited to marketing, advertising, research and study so as to understand more your need and improve our products and services.

6 Your personal information will be accessed by our employee, authorized third parties as stated in (2) about and parties who carry our purpose as stated in (1a) and (1b) as about.

Disclose and sharing information

1. We will not sell your personal information to any third party without your consent.
2. We may share your personal information with other business unit within the same company. We will process your personal information in a consistent manner with the purpose we originally collected them.
3. We may also share the personal information with our other services provider we appointed to carry the services for us. These services providers can only use these personal information we share to carry their appointed services on our behalf and treat them as strictly confidential.
4. We may also share personal information to our business partner who provides products or services to our customers. These business partner can only use these personal information we share in a consistent manner with the purpose we originally collected them.
5. we may also share personal information to unrelated third party, such as

• 1) at your request.
• 2) to comply with a legal requirement or court order.
• 3) sales, purchase, merger, acquisition, restructure of the business unit.
• 4) others similar situation.

Confidentiality and Security of personal data

1. We cannot guarantee the security of the information you send to us through internet. There is no system guarantee the complete security over the internet.
2. We will keep your personal information secure and safe by reasonable effort according to this policy.
3. The personal information will be kept in our databases or databases which is maintained by our service providers.
4. We will try our best to protect the confidentiality, security and integrity of the personal information, and protect them again unauthorized disclosure. However, we cannot guarantee the security of information provided and will not responsible for any kind of breaches or security which beyond our control.

Use of non personal data

All non personal information including but not limited to feedback, comment, suggestion etc provided to us are consider as non confidential and no proprietary right issue. We may use this information freely for all purpose according to the company policy.

Link to others websites

1. We may provide link to others third parties websites which we think you may be interested in. However, we do not have any relationship with these third party links and do not imply or endorse them including their information, services and products provided. We also do not have any association with their activities and therefore will not responsible for any of their practices. We cannot control their content and also cannot make sure their information is accurate and appropriate.
2. We have no control on how these linked websites use of your personal information, we highly suggest understanding their privacy policy before providing the personal information to them.

Update of personal information

You can review and update your personal information by sending us the request anytime.

Duration to keep the personal information

We will keep the personal information as long as we still provide the information, services and products to you or until you request to delete them.

Children information

We don’t intended to collect and keep information for children, if your children input their information in our homepage, please send us request to delete them if you want to.

Change and update on this policy

We reserve the right to update and modify this policy without prior notice. The updated information will be posted on our homepage.

Enquiry

1. You can ask for the detail personal information kept by us and ask for an updated of information by sending us the request to the following address:

Realplus asia limited

Unit B2, 8/F, Block B, Yee Lim Industrial Centre,

2-28 Kwai Lok Street, Kwai Chung, New Territories, HKSAR

1. We reserved the right to charge for such enquiry, data processing, access and update of information in a reasonable based.
2. If you do not consent to the collection, use and disclosure of your personal information as described in this policy, do not provide us your personal information.